Questions, Complaints, Commendations

The Freeport Police Department is committed to providing the best possible police service. Citizen cooperation and input is essential to achieving this goal. If you have a question about any specific action taken by the department or any of its members, or if you have a recommendation on how we can improve police services, we want to hear from you.

Questions

Complaints

  • Include as much information as possible. 
  • Once a complaint is received you will be issued a receipt. Your contact information is important so the investigator can follow up with you.
  • All completed forms are given to the Chief of Police, who will assign an investigator or investigate it him/her self.
  • You will receive an update within 30 days, by phone, email or written. 
  • All complaints will be investigated, including anonymous ones.

Ways to File a Complaint:

  • Online: Submit a Police / Citizen Complaint Form
  • In writing: Blank forms can be found at the Public Safety Building (16 Main Street) and Town Hall (30 Main Street).
  • By phone or in person: Call (207) 865-4800, or visit the Public Safety Building (16 Main Street) to meet with Chief of Police or Duty Shift Commander.
  • In person: At Town Hall (30 Main Street) with the Town Manager.

Disposition of Complaints:

  • Unfounded: incident did not occur or officer not involved. 
  • Exonerated: incident occurred but officer acted lawfully. 
  • Not sustained: insufficient evidence to prove or disprove the allegation. 
  • Sustained: allegation is supported by sufficient evidence and disciplinary action is recommended.  

Commendations

If you want to commend the work of a Freeport Police Officer, please submit a Commendation Form or write a letter to the Chief of Police.

Commendations will result in the employee being advised of your kindness and a permanent record placed in personnel file.